Terms and conditions
Please read these terms carefully before you book a play session or a party at Town Playcafé.
Bookings / Amendments / Cancellations
All those wishing to visit Town Playcafé must agree to these terms and conditions. The terms shall be deemed to have been accepted by the Parent/guardian upon payment of the fee.
In the unlikely event of a customer failing to abide by these terms and conditions, the customer may be requested to leave immediately. In such a situation, we will be under no obligation to provide a refund.
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Ticket's purchased are non-refundable.
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Amendments to your booking may be permitted with at least 24 hours notice and with email correspondence confirming the booking has been rearranged to another date / time.
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We kindly ask that any children who are, or have been unwell, refrain from visiting The Town Playcafé for 48 hours. If you provide 24 hours notice then we will happily exchange your ticket for another day.
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Town Playcafé reserves the right to close at any time. In the unlikely event this was to happen, this will be for your safety and security. If this does happen, we will issue full refunds or amend the bookings to another session.
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One fee paying child ticket (Crawlers and Walkers) entitles the bearer of that ticket to 1 free adult entry, additional adult tickets may be purchased separately in advance. When booking online if you try and add more than the appropriate amount of free adult spaces, you will be charged the difference on arrival.
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Although we provide the ability to pre-book via our website, we do also accept walk-ins. We cannot guarantee that there will be space on a session if you walk in. Although we will try to accommodate you where possible. If there isn't any space however, you may be asked to leave and return for a different session. We offer the pre-booking to avoid disappointment so if possible please book online in advance.
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Group bookings are permitted up to 20 tickets in total.
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Unaccompanied adults will be not be allowed entry.
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Ticket prices are listed but may change at any time as necessary.
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By booking your session online, you hereby accept our terms and conditions which are outlined on this page.
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The minimum booking requirement is one child + one adult. If this requirement isn't met, your booking may be cancelled and you will be refused entry to the session.
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Customers may be requested to provide proof of booking and purchase on entering our premises.
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Childminders making use of the discounted prices must bring evidence that they are registered childminders. If not we may refuse entry.
Please contact us if you have any allergies or disabilities or medical conditions that you feel we may need to be aware of. Email us at hello@townplaycafe.co.uk